FAq'S
Email HELLO@LADYANDLORD.SHOP
Can I have two pets in one frame?
Can I have two pets in one frame?
Unfortunately we can only offer one pet in a portrait. The details become too small if we put more than one pet into it.
What are the pet portrait jewelry made of?
What are the pet portrait jewelry made of?
All our pet portrait jewelry is made of sustainable alder wood. We laser engrave and handpaint each portrait.
What are your posts made of? I have sensitive ears
What are your posts made of? I have sensitive ears
We use titanium for all our earring backings as they are preferred for sensitive skin.
Do you offer clip-on earrings?
Do you offer clip-on earrings?
Yes, you can opt for clip on earrings when ordering
How long are production times?
How long are production times?
Pet Portraits: Please allow up to 3 weeks for your pet portrait to be made
Pet Tags: Please allow up to two weeks
Everything else will be shipped within 1- 3 business days. Please note if you ordered a combined order with a custom item your order will not ship until that item is complete.
How durable are your pet tags?
How durable are your pet tags?
All our tags are designed for normal play. They are made of two layers of acrylic, so they aren't easy to break. However, they are not indestructible. They aren't meant to be chewed.
What are your shipping times?
What are your shipping times?
All our products ship from Calgary, AB
*please note these are not including production times
Canada: 2-7 business days approx
US: 5-8 business days approx
International: 2-3 weeks approx
What if my order is lost or arrives damaged?
What if my order is lost or arrives damaged?
Sh*t happens! Send us an email and we'll sort it out! If your order is damaged, please send us photos of the damaged packaging so we can make a claim with the post office.
What if my bandana does not fit?
What if my bandana does not fit?
We accept returns for unworn bandanas. Please read our return policy and be sure to measure your pet's neck before purchasing using our size guide.
Are there customs and import duties?
Are there customs and import duties?
Depending on your country, customs and duties may be due. Customer is responsible for any custom or duty fees.