1. Eligibility for Returns:

• Items must be returned within 4 of receiving your order.
• Products must be unused, in their original packaging, and with all tags attached.
• Certain items, such as (custom pet portrait jewelry or pet tags can't be returned due to their custom nature).

2. How to Initiate a Return:

• To start a return, please contact us at hello@ladyandlord.shop with your order number and the reason for the return.
• You are responsible for organizing shipping the product back to us.

3. Return Shipping:

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service and purchasing shipping insurance for items over [amount].

4. Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within, and a credit will automatically be applied to your original payment method. This may take a few days to show up on your bank statement. 

5. Exchanges:

• If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Contact Us:

• If you have any questions or concerns about your return, please reach out to us at [contact information].

Thank you for your understanding! We appreciate your business and hope to serve you again soon.